This policy applies to any users of the services of Rydehere, Inc. or its affiliates anywhere in the world, and to anyone else who contacts Rydehere, Inc., or otherwise submits information to Rydehere, Inc., unless noted below. This includes those who use Rydehere, Inc. or its affiliates' services to:
If you live in the United States, the data controller for the information you provide or that is collected by Rydehere, Inc. or its affiliates is Rydehere, Inc., 251 Little Falls Drive, Wilmington, DE 19808
Rydehere, Inc. collects the following categories of information:
Depending on the Rydehere, Inc. services that you use, and your app settings or device permissions, Rydehere, Inc. may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
Rydehere, Inc. does not sell or share your personal information to third parties for third party direct marketing purposes.
Rydehere, Inc. uses the information it collects for purposes including:
Rydehere, Inc. uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
Rydehere, Inc. may share the information we collect:
If you use a profile associated with another party we may share your trip information with the owner of that profile. This occurs, for example, if you are:
Rydehere, Inc. may share your information other than as described in this policy if we notify you and you consent to the sharing.
Rydehere, Inc. retains your information while your account remains active, unless you ask us to delete your information or your account. Subject to the exceptions described below, Rydehere, Inc. deletes or anonymizes your information upon request.
Subject to applicable laws, Rydehere, Inc. may retain information after account deletion:
The Privacy Settings menu in the Rydehere, Inc. rider app gives users the the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Rydehere, Inc. Riders can also delete their Rydehere, Inc. account from the Privacy Settings menu.Device Permissions
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. These platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Rydehere, Inc. app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Rydehere, Inc. app seeks before you first use the app, and your use of the app constitutes your consent.Ratings Look-Up
After every trip, driver partners and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both driver partners and riders. Your rider rating is available in the main menu of the Rydehere, Inc. rider app. Your driver partner rating is available in the Ratings tab of the Rydehere, Inc. Partner app.Accessing and Correcting Your Information
You can edit the name, phone number and email address associated with your account through the Settings menu in Rydehere, Inc.’s apps. You can also look up your trips, orders and deliveries history in the Rydehere, Inc. apps.
Rydehere, Inc. does not tolerate the use of alcohol or drugs by drivers using the Rydehere app. If you believe your driver may be under the influence of drugs or alcohol, please have the driver END THE TRIP IMMEDIATELY.
After the driver has ended the trip, please report any feedback directly in the app by tapping Help from the menu and selecting your issue. You can also get in contact by visiting email@example.com
If you or someone you know has a drug or alcohol problem please go to or refer them to www.mysponsers.com immediately.
Our goal is to ensure that everyone has a safe and reliable ride. That's why Rydehere, Inc. prohibits riders and drivers from carrying firearms of any kind in a Rydehere, Inc. driver’s vehicle, or in a Rydehere, Inc. affiliated third party driver’s vehicle while using our app.
Anyone who violates this policy may lose access to Rydehere, Inc.
Rydehere, Inc. seeks to ensure that safe, reliable, and high-quality transportation options are available to everyone. Rydehere, Inc. and its affiliates therefore prohibit discrimination against riders or drivers based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law. Such discrimination includes, but is not limited to, refusing to provide or accept services based on any of these characteristics. Any rider or driver found to have violated this prohibition will lose access to the Rydehere, Inc. platform.
Fraudulent or illegitimate behavior undermines the trust on which Rydehere, Inc. is built. We may deactivate any account(s) associated with this type of activity, including: abusing promotions; collusion between rider and driver; disputing fares for fraudulent or illegitimate reasons; or duplicate accounts.
Fraudulent activity undermines the trust on which Rydehere, Inc is built. That’s why we are constantly on the lookout for fraud by riders and drivers who are gaming our systems.
What leads to you losing access to your account? We will deactivate any account or accounts associated with fraudulent activity, which may include: deliberately increasing the time or distance of a trip; accepting trips without the intention to complete, including provoking riders to cancel; creating dummy rider or driver accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; and intentionally accepting or completing fraudulent or falsified trips.
To maintain the transparency and safety of each trip for all users, activities conducted outside of Rydehere, Inc.’s system — like anonymous pickups — are prohibited.
What leads to you losing access to your account? We will take action against a driver for activities such as: accepting Illegal Street hails while using the Rydehere, Inc. app; harming the business or brand, like unauthorized use of Rydehere, Inc. ‘s trademark or intellectual property, or otherwise violating the drivers’ agreement with Rydehere, Inc.; and soliciting payment of fares outside the Rydehere, Inc. system.
We expect drivers using the Rydehere, Inc. app to act in compliance with all relevant state, federal and local laws and the rules of the road at all times. This includes meeting the regulatory requirements for rideshare or for-hire drivers in your area.
What leads to you losing access to your account? Rydehere, Inc. may permanently deactivate your account for activities such as, but not limited to: engaging in illegal activity while using the Rydehere, Inc. app; not maintaining valid vehicle insurance, registration or driver’s license; being involved in an at fault auto accident; and receiving one or more moving violation traffic citations that indicate unsafe driving, while using the Rydehere, Inc. app.
State and federal law prohibits driver-partners using the Rydehere, Inc. Driver App from denying service to riders with service animals because of the service animals, and from otherwise discriminating against riders with service animals. As explained in Rydehere, Inc.’s Non-Discrimination Policy, driver-partners who engage in discriminatory conduct in violation of this legal obligation will lose their ability to use the Driver App.What is a Service Animal?
A service animal is an animal that is trained to work or perform tasks for an individual with a disability.
The law provides that there are only two questions that a driver-partner may ask to confirm that a rider’s animal is a service animal: (1) Is the animal required because of a disability? And, (2) What work or task has the animal been trained to perform? The driver-partner may not request that the rider present documentation proving that the rider’s animal is a service animal.
There is no requirement that a service animal wear a tag, be registered, or display any kind of proof that it is a service animal.Legal Obligations of Driver-Partners
Driver-partners have a legal obligation to provide service to riders with service animals.
A driver-partner CANNOT lawfully deny service to riders with service animals because of allergies, religious objections, or a generalized fear of animals.
By virtue of their written Technology Services Agreement with Rydehere, Inc., all driver-partners using the Driver App have been made aware of their legal obligation to provide service to riders with service animals and have agreed to comply with the law. If a driver-partner refuses to transport a rider with a service animal because of the service animal, the driver-partner is in violation of the law and is in breach of their agreement with Rydehere, Inc.Consequences for Refusal to Transport a Rider with a Service Animal
If Rydehere, Inc. determines that a driver-partner knowingly refused to transport a rider with a service animal because of the service animal, the driver-partner will be permanently prevented from using the Driver App. Rydehere, Inc. shall make this determination in its sole discretion following a review of the incident.How to Report a Service Animal Complaint
If a rider has an issue related to his or her service animal—including issues regarding ride cancellations, harassment, or improper cleaning fees—the rider can report the issue to Rydehere, Inc
Once a rider submits a service animal complaint, Rydehere, Inc. will investigate the issue and take appropriate action in accordance with Rydehere, Inc.’s Service Animal Policy. Rydehere, Inc. will then make a reasonable and good faith effort to notify the rider within a week of the outcome of the investigation and the actions taken.
To file a complaint from the rydehere.com Rider App, navigate to the help option in the menu
To file a complaint from the rydehere.com website, go to the “Help” option on the rydehere.com website.Rights of Riders with Service Animals
Riders cannot be denied service because they travel with a service animal. A rider will be refunded any trip cancellation charges or other charges imposed because a driver-partner denied a Rider service because of a service animal.
Riders will be informed by Rydehere, Inc. of what action Rydehere, Inc. takes in response to their complaint about discrimination on the basis of a service animal, including whether Rydehere, Inc. has terminated its contract with the driver-partner involved.
Riders cannot be charged cleaning fees for shedding by their service animals. Riders will be refunded any reported and confirmed cleaning fees charged for shedding by their service animals.
A rider will not be charged for the first or second reported mess involving a service animal’s bodily fluids. A rider can be charged for the third reported mess involving a service animal’s bodily fluids. The rider may contest that such a mess occurred by responding to the fee notification email to notify customer support. If a rider contests the cleaning fee, Rydehere, Inc. will make a reasonable good faith effort to determine whether a mess occurred.
These Rydehere, Inc. Terms and Conditions of Service (the “Agreement”) are entered into by and between the company identified within this sign-up page (“Customer”) and Rydehere, Inc. a Delaware corporation. Capitalized terms used herein shall have the meaning ascribed to them in this Agreement.
This Agreement sets forth the terms under which a Customer may utilize Customer Billing in conjunction with the Rydehere, Inc. Service and the associated Rydehere, Inc. App. Customer’s use of Customer Billing is subject to this Agreement, as may be modified or updated by Rydehere, Inc. from time to time, effective upon posting of an updated version of the Agreement . Rydehere, Inc. will provide Customer with a notice of any such modifications or updates via email and/or the Dashboard, and Customer is responsible for regularly reviewing the Agreement, and any and all modifications and updates of this Agreement. Continued use of Customer Billing after any such modifications or updates shall constitute Customer’s consent to such changes.
Upon execution of this Agreement, Rydehere, Inc. will establish a Customer corporate account that will enable Customer to provide Customer Billing to authorized Customer Users with Active Accounts. As part of the corporate account, Customer agrees to provide and maintain during the Term one or more valid Customer credit card numbers (the “Customer Card”) that may be charged for Customer Billing as set forth herein. Using such corporate account, Customer, at its discretion, may permit Customer Users with an Active Account to employ Customer Billing when using the Rydehere, Inc. Service. Customer acknowledges a Customer User employing Customer Billing will be incurring User Charges to the account of Customer, and not to the Customer User’s personal account or credit card, and Customer agrees to pay all User Charges incurred under Customer Billing, as well as any applicable Services Fees, in accordance with the terms and conditions of this Agreement. Subject to Customer’s compliance with this Agreement, Rydehere, Inc. agrees to use commercially reasonable efforts to provide the Rydehere, Inc. Service and Customer Billing to Customer and the Customer Users as set forth herein.Rydehere, Inc. Policies
Rydehere, Inc.’s current policies and practices regarding the safety of all users of the Rydehere, Inc. Service are available under our Policies button in the legal notice section.
CUSTOMER ACKNOWLEDGES AND AGREES THAT THE RYDEHERE, INC. SERVICE IS A TECHNOLOGY PLATFORM THAT ENABLES ACCESS TO REQUEST ON-DEMAND GROUND TRANSPORTATION OR OTHER SERVICES PROVIDED BY INDEPENDENT PROVIDERS. RYDEHERE, INC. IS NOT A TRANSPORTATION PROVIDER. RYDEHERE, INC. DOES NOT GUARANTEE AVAILABILITY OF TRANSPORTATION OR ANY OTHER SERVICE, ON-TIME ARRIVALS OR DEPARTURES THEREOF, OR ANY OTHER SERVICES LEVELS RELATED TO INDEPENDENT TRANSPORTATION OR OTHER PROVIDERS THAT MAY BE OBTAINED VIA THE RYDEHERE, INC. SERVICE.Active Account Required
(b) Customer acknowledges that certain Proposed Users may be suspended or banned from use of the Rydehere, Inc. Service due to future or past violations of this Agreement or any other applicable terms or conditions of Service (“Violations”), and that Rydehere, Inc. shall have no obligation or liability related to a Proposed User that is unable to obtain or maintain an Active Account for the purposes of Customer Billing hereunder due to Violations.User Account Linking
(a) To enable Customer Billing for a Proposed User with an Active Account, Customer must provide Rydehere, Inc. with (i) such Active Account holder’s full name, (ii) the Active Account holder’s email address on the top level domain of Customer (e.g., jbryder@Customer.com), and (iii) other identifying information about the Active Account holder as reasonably requested by Rydehere, Inc. (“Linking Data”). Rydehere, Inc. will use the Linking Data provided by Customer for the purpose of authenticating the identified Active Account holder and linking such Active Account with the Customer Billing option to establish the Active Account holder as a Customer User, and verifying the Customer Billing status of such Customer User from time to time during the Term. All Proposed Users invited to enable Customer Billing will receive an email to the email address in the Linking Data with instructions for linking their individual Active Account with Customer’s account for Customer Billing. Upon the linking of Customer Billing to an Active Account, such Customer User shall be provided the option, on a ride by ride basis, to apply User Charges to either such Customer User’s personal credit card or the Customer account via the Customer Billing option.
(b) Customer acknowledges that the verification and linking described in Section 2.4(a) will require Rydehere, Inc. to contact each such Proposed User using the Linking Data, and Customer agrees to inform, and get all necessary consents from, each Proposed User for Rydehere, Inc. to contact such Proposed User for the purpose of implementing the Customer Billing option in the applicable Active Account. Customer shall ensure that Linking Data provided to Rydehere, Inc. is accurate and complete, and Rydehere, Inc. shall not be liable to Customer, a Customer User, a Proposed User or any other party with respect to inaccurate or incomplete Linking Data supplied by Customer.
(c) A Customer User’s personal account may be unlinked from Customer’s account and the Customer Billing option at any time by Customer unlinking such Customer User through the Dashboard, or the Customer User deleting the Customer Billing option from the Active Account.Responsibility for User Activity
Customer agrees that (a) Customer is responsible for all User Charges incurred by Customer Users on a then-current authorized Customer User list via the Customer Billing option, regardless of whether such User Charge was authorized between Customer User and Customer and (b) User Charges may be subject to price changes at any time, including without limitation, occasional increases during periods of high demand. Further, Customer agrees that Rydehere, Inc. shall not be responsible for User Charges incurred by a Customer User after Customer has attempted removal of such Customer User from the Customer Billing option to the extent Customer provides incomplete or inaccurate Customer User removal information via the Dashboard. Finally, as between Customer and Rydehere, Inc. Customer shall be responsible for the User Charges incurred due to fraudulent or other unpermitted activity on the part of Customer User’s use of Customer Billing for the Rydehere, Inc. Service. Customer shall notify Rydehere, Inc. promptly upon discovery of fraudulent or unpermitted activity occurring under Customer’s account.Restrictions
Customer agrees to, and to cause all Customer Users to, use the Rydehere, Inc. Service and Rydehere, Inc. App solely as set forth in this Agreement; provided, however, that in the event of a conflict between this Agreement with respect to Customer or any authorized Customer User employing Customer Billing with the Rydehere, Inc. Service, the terms of this Agreement shall control. Rydehere, Inc. reserves the right to suspend participation in Customer Billing to Customer and/or any Customer Users for violations of this Agreement. In the event that a Customer User’s Active Account is suspended or terminated, such Customer User’s access to Customer Billing shall also be suspended. Customer shall not, and shall not authorize others to, (a) decompile, disassemble, reverse engineer or otherwise attempt to derive the source code or underlying technology, methodologies or algorithms of the Rydehere, Inc. Service or Rydehere, Inc. App, except to the extent allowed by applicable law, (b) sublicense, lease, rent, sell, give, or otherwise transfer or provide the Rydehere, Inc. Service or Rydehere, Inc. App to any unaffiliated third party, (c) up charge, increase or otherwise modify the User Charges as calculated through the Rydehere, Inc. App for any usage of the Rydehere, Inc., Service or (d) impose any additional fees or charges on a Customer User related to use of the Rydehere, Inc. Service. Rydehere, Inc. reserves all rights not expressly granted to Customer or Customer Users under this Agreement.
Customer shall be provided with access to Rydehere, Inc.’s browser-based online dashboard for “Rydehere, Inc.” customers (“Dashboard”). Rydehere, Inc.’s primary contact with Customer shall be by way of Customer’s administrator set forth on the account creation form associated with this Agreement (“Administrator”). Rydehere, Inc. will inform the Administrator of Dashboard login credentials. The Dashboard will enable Customer to (a) view a current list of all Proposed Users who have been invited to, and Customer Users who have linked to, Customer Billing, (b) provide additional Linking Data to invite additional Proposed Users, (c) revoke any Customer User’s access to Customer Billing, (d) view detailed trip information, which may include, without limitation, Customer User name together with request time and date, drop-off time and date, pick-up and drop-off address, trip route, distance, duration, fare amount, service type, trip ID, expense memo (“Dashboard Data”) and prepare and review activity reports using Dashboard Data, (e) disable all current Customer Users of Customer Billing, (f) manage and update the Customer Card on file, (g) review and manage payment statements, as applicable, (h) settle outstanding balances on the Customer account, and (i) view current, appoint new, and remove Administrators. Customer agrees to use Dashboard Data solely for legitimate business or personal purposes including, but not limited to, business expense processing, accounting, and budgeting purposes. Rydehere, Inc. reserves the right to add, remove and update features and functionality of the Dashboard at any time.Administration
Customer may appoint additional administrators at its discretion, and Rydehere, Inc. will cooperate with Customer to inform new administrators of Dashboard login credentials. Customer agrees to (a) maintain all Dashboard login credentials in confidence, (b) only permit the lead Administrator and Customer’s other authorized administrators to access the Dashboard, and (c) update all information of the lead Administrator and other authorized administrators to ensure that it is current, accurate, and complete. Customer shall limit access to Dashboard Data to only those Customer personnel who have a legitimate business need to access such Dashboard Data. Customer shall be responsible for all activity that occurs under its Dashboard login credentials.Customer User Updates
It is Customer’s sole responsibility to keep and maintain an accurate list of current authorized Customer Users entitled to access Customer Billing via the Dashboard. Rydehere, Inc. may review the current list of Customer Users from time to time via the Dashboard to maintain and support the Rydehere, Inc. App and Rydehere, Inc. Service and ensure compliance with this Agreement.
“Personal Data” means any information Customer obtains from Rydehere, Inc., in connection with this Agreement that can reasonably be used to identify an individual, including but not limited to Dashboard Data as defined in Section 3.1, or that may otherwise be considered “Personal Data” under the European Parliament and Council Data Protection Directive 95/46/EC. For the avoidance of doubt, Dashboard Data shall constitute “Personal Data,” which is subject to Rydehere, Inc.’s Privacy Statement, as may be modified or updated by Rydehere, Inc. from time to time, effective upon posting of an updated version of the Privacy Statement in the app or on our website.Notice and Consent
Customer agrees to (i) notify each Proposed User that by linking Proposed User’s personal Active Account with Customer’s account for Customer Billing that Rydehere, Inc. will provide Customer with detailed trip information for the rides charged to Customer’s account, and (ii) to obtain any necessary consent from each Customer User for Rydehere, Inc. to share detailed trip information with Customer.Restrictions
Customer agrees that (a) any Personal data obtained from Rydehere, Inc. shall be processed by Customer solely for legitimate business purposes and to retained only so long as necessary, (b) access to Personal Data will be limited to Customer’s employees who have a legitimate business need to access such Personal Data, and (c) Customer will not disclose Personal Data to any third party, including vendors, unless expressly authorized in writing by Rydehere, Inc. Customer agrees to hold employees accountable for violations of this Agreement, including imposing sanctions, and where appropriate, terminating contracts and employment. Personal Data will at all times remain the property of Rydehere, Inc. Customer shall not rent or sell Personal Data for any purpose. Customer shall not use Personal Data in any way that harms Rydehere, Inc. or that benefits a competitor of Rydehere, Inc.Security
Customer agrees to implement appropriate legal, technical and organizational measures to protect Personal Data against unauthorized or unlawful processing and against unauthorized loss, destruction, damage, alteration, or disclosure, as well as any breach or attempted breach of Customer security measures (“Information Security Incident”). Customer shall promptly notify Rydehere, Inc. in the event that Customer learns or has reason to believe that an Information Security Incident has occurred including at least: (1) the nature of the breach of security measures; (2) the types of potentially compromised Personal Data; (3) the duration and expected consequences of the Information Security Incident; and (4) any mitigation or remediation measures taken or planned in response to the Information Security Incident. Upon any such discovery, Customer will (a) take all reasonable steps to investigate, remediate, and mitigate the effects of the Information Security Incident, and (b) provide Rydehere, Inc. with assurances reasonably satisfactory to Rydehere, Inc. that such Information Security Incident will not recur. Additionally, if and to the extent any Information Security Breach occurs as a result of an act or omission of Customer, and if Rydehere, Inc. determines that notices (whether in Rydehere, Inc.’s or Customer’s name) or other remedial measures are warranted, Customer will, at Rydehere, Inc.’s request and at Customer’s cost and expense, undertake the aforementioned remedial actions.
In consideration of Rydehere, Inc.’s provision of the Rydehere, Inc. Services and Customer Billing as set forth herein, Customer shall pay to Rydehere, Inc. all User Charges and any applicable Services Fees Rydehere, Inc. may charge for certain functionality and features (collectively, the “Fees”) on the terms set forth below.Payment Terms
Subject to terms and conditions determined by Rydehere, Inc. in its sole discretion, Customer may qualify to receive monthly statements (each, a “Monthly Statement”) for Fees incurred by Customer Users utilizing Customer Billing during the preceding month (“Monthly Billing”). If Customer qualifies for, and elects to participate in, Monthly Billing through the Dashboard, Fees shall be billed to Customer monthly as set forth in an applicable Monthly Statement, and each such Monthly Statement shall be payable in full by Customer within thirty (30) days of receipt of such Monthly Statement. If Customer is not participating in Monthly Billing, Rydehere, Inc. shall charge the Customer Card for Fees at the end of each Customer User’s trip utilizing Customer Billing. Unless otherwise indicated on a Customer User receipt, all Fees are exclusive of applicable taxes, and Customer agrees to be responsible for the payment of any such taxes assessed on Fees, including, but not limited to, all sales, use, VAT or similar taxes, except for taxes based on Rydehere, Inc.’s income. All payments shall be processed in the local currency applicable to the geography of the Customer User’s applicable ride except in certain instances when Rydehere, Inc. may process foreign transactions in United States dollars. All payments are nonrefundable except as may be expressly provided otherwise herein. Due to processing limitations, we cannot process charges less than $.50. Therefore, any ride requested which has a final cost greater than the estimated fare, but not in excess of $.50, will be charged $.50, this amount will be shown to you as "Additional Fees" on the "The Breakdown" screen.Payment Processing
Payment processing services are provided by Stripe and subject to the Stripe Connected Account Agreement (available at https://stripe.com/us/connect-account/legal ), which includes the Stripe Services Agreement (available at https://stripe.com/us/legal ) (collectively, the "Stripe Terms"). By using the Rydehere, Inc. Platform to receive payment proceeds, you agree to be bound by the Stripe Terms, which may be modified from time to time. As a condition of Rydehere, Inc. enabling payment processing services through Stripe, you authorize Rydehere, Inc. to obtain all necessary access and perform all necessary activity on your Stripe Connected Account to facilitate your provision of Services as contemplated by the Agreement and your relationship with Rydehere, Inc. You further agree to provide accurate and complete information about you and your business, and authorize Rydehere, Inc. to share it and transaction information with Stripe for the purposes of facilitating of the payment processing services provided by Stripe. Rydehere, Inc. reserves the right to switch payment processing vendors in its discretion. Due to processing limitations, we cannot process charges less than $.50. Therefore, any ride requested which has a final cost greater than the estimated fare, but not in excess of $.50, will be charged $.50, this amount will be shown to you as "Additional Fees" on the "The Breakdown" screen.Nonpayment
Rydehere, Inc. reserves the right to immediately charge the Customer Card in the event that any Monthly Statement has not been paid as of the applicable due date. Rydehere, Inc. reserves the right to immediately suspend Customer’s account and suspend any or all Customer Billing by all Customer Users in the event of any unpaid Fees by Customer due to past due Monthly Statements (as applicable), an invalid credit Customer Card on the Customer account, or a rejected Customer Card transaction. Rydehere, Inc. further reserves the right to pursue any and all remedies available to it under applicable law, including reporting Customer to applicable credit reporting agencies, in the event of any unpaid Fees hereunder. Reestablishing a Customer account after full payment of late Fees shall be at Rydehere, Inc.’s sole discretion. All late payments shall bear interest at 3% per month or the maximum allowed by applicable law, if less than 3%.
This Agreement shall commence on the Effective Date and shall remain in effect until terminated as set forth herein (the “Term”).Termination
Either party may terminate this Agreement with or without cause upon five (5) days’ advance written notice to the other party. All outstanding payment obligations and Sections 4 through 10 of these Terms shall survive the termination of this Agreement.
Each party represents and warrants that: (a) such party has the full right, power and authority to enter into this Agreement; and (b) such party’s acceptance of this Agreement, as well as such party’s performance of the obligations set forth in this Agreement, does not and will not violate any other agreement to which such party is a party.Customer Warranties
Customer represents and warrants that: (a) Customer has all rights and permissions necessary to provide Rydehere, Inc. with the Linking Data and any other information provided to Rydehere, Inc. hereunder in connection with the Rydehere, Inc. Service and Customer Billing; (b) Customer has obtained legally-adequate consent from Proposed Users and Customer Users as necessary to provide Rydehere, Inc. with any personally identifiable information in connection with the Rydehere, Inc. Service and Customer Billing, (c) Customer has notified, and obtained legally adequate consent from, Proposed Users and Customer Users that Rydehere, Inc. will provide Customer with detailed trip information for the rides charged to Customer’s account, and (d) Customer is in compliance, and shall remain in compliance during the term of the Agreement, with all applicable local, city, state, federal, national, and international laws, rules and regulations relating to data protection, privacy, identity theft, data breach, consumer protection, and data security, and any applicable industry standards relating to privacy and data security.Disclaimer of Warranties
EXCEPT AS EXPRESSLY PROVIDED HEREIN, RYDEHERE, INC. PROVIDES THE RYDEHERE, INC. SERVICE AND RYDEHERE, INC. APP “AS IS” AND WITHOUT WARRANTY. RYDEHERE, INC. DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE RYDEHERE, INC. SERVICE AND RYDEHERE, INC. APP WILL MEET CUSTOMER’S REQUIREMENTS OR THAT THE OPERATION OF THE RYDEHERE, INC. SERVICE OR RYDEHERE, INC. APP WILL BE UNINTERRUPTED OR ERROR FREE. RYDEHERE, INC. HEREBY DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO THIS AGREEMENT, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, (A) ANY IMPLIED OR STATUTORY WARRANTIES COVERING THE RYDEHERE, INC. SERVICE OR THE RYDEHERE, INC. APP, AND (B) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.
OTHER THAN WITH RESPECT TO A BREACH OF CONFIDENTIALITY, (A) IN NO EVENT SHALL RYDEHERE, INC. OR CUSTOMER BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF BUSINESS OR PROFITS, SUFFERED BY THE OTHER PARTY OR ANY THIRD PARTY ARISING OUT OF THIS AGREEMENT, WHETHER BASED ON CONTRACT, TORT OR ANY OTHER LEGAL THEORY, EVEN IF RYDEHERE, INC. OR CUSTOMER (OR THEIR AGENTS) HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (B) IN NO EVENT SHALL EITHER PARTY BE LIABLE UNDER THIS AGREEMENT FOR ANY DIRECT DAMAGES IN AN AMOUNT EXCEEDING THE TOTAL FEES PAYABLE BY CUSTOMER TO RYDEHERE, INC. HEREUNDER.Pickup and Delivery Services
A. Pickup and delivery service will be provided during driver availability for the place of pickup and delivery (as the case may be).
1. Drivers reserve the right to refuse a package if he or she feels it is too heavy, too large, or in any way suspicious.
2. Delivery Services are only available to a specific address, and not to a specific individual at that address. Delivery Services are not available to a general location.
B. Pickup and delivery services will not be provided to or from any address not directly accessible to vehicles, or where it is unsafe or impractical to operate a vehicle.
C. At buildings where Rydehere, Inc. drivers are not permitted access to floors above the ground floor:
1. Deliveries will be picked up only when tendered at the ground floor, and
2. Deliveries will be delivered to the person whose duty it is to receive property for the occupants of such buildings, or to the person having authority or apparent authority, which will constitute delivery to consignee.
D. Drop off incidental to pickup and delivery service will ordinarily be performed by one person. Pickup and delivery service will not be provided for pieces which cannot be handled by one person unless advance arrangements have been made, including, where necessary, the furnishing of additional people and equipment by the sender, or consignee. The sender and consignee shall indemnify, defend and hold Rydehere, Inc. harmless from and against any and all claims, liabilities, fines, penalties, damages, costs, or other sums (including attorney fees and costs) related to personal injury (including death) and/or property damage (including damage to the pieces) arising from, or related to, the acts or omissions of the people or equipment furnished by the sender or the consignee for the delivery incidental to pickup and delivery service.
E. If a driver is held for a pickup or delivery in excess of the time calculated for the performance of the Service, additional charges may be assessed in accordance with the per minute calculation of the “Breakdown” page on the Rydehere, Inc. app.
F. All limitations of liability shall be calculated using actual weight of the package. Rydehere, Inc.’s liability shall at no time exceed the actual value of the goods lost or damaged, and it is the sender’s responsibility to prove actual damages. The limitations of liability contained in these Terms apply to all services, and limit Rydehere, Inc.’s liability for damages, including, but not limited to, damages arising from or related to loss of, or damage to, packages, mis-delivery, incomplete or otherwise inadequate delivery (including, but not limited to, failure to follow sender or consignee instructions, or failure to collect or properly deliver a payment instrument), non-delivery, or missed pickup.
G. No employee, agent, subcontractor, or representative of Rydehere, Inc., other than an officer of Rydehere, Inc., may waive or alter any of the limitations set forth in these Terms and any such waiver, or alteration shall be in writing and signed by an officer of Rydehere, Inc.
H. Except as otherwise provided in these Terms, Rydehere, Inc.’s liability for all damages shall be limited to the higher of $25.00 per delivery or $0.25 per pound ($1.10 per kilogram) of that part of the package adversely affected thereby, plus transportation charges applicable to that part of the delivery adversely affected thereby. (Declared value is subject to maximum allowable limits and applicable local law restrictions.)
I. All deliveries will carry a surcharge 20% higher than Rydehere, Inc.’s standard passenger rates, as the package will require additional handling by the driver.
J. Declared Value; Declared Value Charges
1. The sender acknowledges that sender has been given the opportunity to declare a value in excess of the applicable liability limits where permitted by applicable law.
2. When the declared value exceeds the greater of $0.25 per pound, or $25.00 per delivery, an additional amount will be charged for each $100 (or fraction thereof) of additional declared value as follows: (i) For deliveries transported between and within the U.S., Canada, Mexico and Puerto Rico, $0.90 for each $50.00 (or fraction thereof), with a minimum charge of $15.00 per delivery.
K. Notwithstanding the above liability limitations, deliveries containing the following are subject to the following maximum declared values and Rydehere, Inc.’s liability shall not exceed such maximum declared values:
1. Items of Extraordinary Value are limited to a maximum declared value of $100.00. The maximum liability of Rydehere, Inc., and its drivers and affiliates, for damage to any item shall be $100.00. For that reason, Rydehere, Inc., discourages the use of its package delivery Service for items of Extraordinary Value, and, instead, recommends the use of available commercial delivery services. A photo of the item must be provided on the Rydehere, Inc., app when the package delivery Service is requested. The term “Extraordinary Value” must also be mentioned in the item description box on the app for it to be considered so. Items of Extraordinary value include:
a. Artworks and objects of art, including without limitation original paintings, drawings, etchings, water colors, tapestries or sculpture. Sender shall pack these items as safe and secure as possible.
b. Clocks, watches, jewelry (including costume jewelry), furs, and fur-trimmed clothing.
c. Inherently fragile or unique items, including prototypes.
2. The maximum declared value for any package containing glass is $25.00, and Rydehere, Inc.’s liability for damage to packages containing glass shall be limited to $25.00. Deliveries containing glass with a declared value exceeding $25.00 are not recommended. Deliveries containing glass include, but are not limited to windshields, plate glass, ceramics, chinaware, light bulbs, televisions, monitors, glass, and glassware.
3. The maximum declared value for any envelope is $15.00.
M. Any declared value in excess of the maximums allowed in these Terms is null and void, and the acceptance for carriage of any delivery with a declared value in excess of the allowed maximums does not constitute a waiver of these maximums. If a delivery with a declared value in excess of the maximum allowable value is inadvertently accepted, Rydehere, Inc.’s liability shall not exceed the maximum allowable value set forth in this Section.
M. Rydehere, Inc.’s liability for claims not arising from package loss, delay, or damage during periods of Rydehere, Inc. carriage, including, but not limited to, any liabilities for all other non-carrier services such as brokering, packing, loading and consolidation, and always including any liability for any fine or penalty, shall be limited to $25 per delivery.
N. Sender, consignee, and any other party with an interest in the delivery hereby waives any and all rights of subrogation, recovery, claim, action or cause of action in subrogation against Rydehere, Inc. for any mis-delivery, incomplete, or otherwise inadequate delivery (including, but not limited to, failure to follow sender or consignee instructions, or failure to collect or properly deliver a payment instrument), non-delivery, missed pickup, delay, loss or damage to, or arising from, deliveries hereunder, regardless of cause. Sender, consignee, and any other party with an interest in the package (or anyone claiming by, through, or on behalf of any such parties) represents and warrants that their respective insurers have agreed to said waiver, and agree to hold harmless, protect, defend, and indemnify Rydehere, Inc., against such insurers, or other holders of interest for failing to secure such an agreement.
Neither party may use or reference the other party’s name, logo, trademarks or service marks in a press release or otherwise without the prior written consent of such other party in each instance.Ownership
Rydehere, Inc. and its affiliates are and shall remain the owners of all right, title and interest in and to the Rydehere, Inc. Service, Rydehere, Inc. App, and Dashboard Data including any updates, enhancements and new versions thereof, and all related documentation and materials provided or available to Customer or any Proposed User or Customer User in connection with this Agreement.
This Agreement shall in all respects be interpreted, construed in accordance with, and governed by the laws of the State of Pennsylvania, without regard to its principles regarding conflict of laws. In the event of any litigation between the parties related to this Agreement, the parties agree to submit to personal and exclusive jurisdiction for such action in the State Courts for the County of Philadelphia, Pennsylvania or the United States District Court for the Eastern District of Pennsylvania.Notices
Any notice required or permitted to be delivered to Customer by this Agreement shall be posted to the Customer’s Dashboard. Any notice required or permitted to be delivered to Rydehere, Inc. by this Agreement shall be submitted via email at firstname.lastname@example.orgForce Majeure and Other Conditions Beyond Our Control
Nonperformance of either party under this Agreement shall be excused to the extent and during the period that performance is rendered impossible by strike, fire, flood, earthquakes, governmental acts or orders or restrictions, failure of suppliers, or contractors, or any other reason where failure to perform is beyond the reasonable control and not caused by the negligence of the non-performing party.Severability
If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.Assignment
This Agreement is not transferable and may not be assigned by Customer, in whole or in part, without the prior written consent of Rydehere, Inc., provided that Customer may assign this Agreement without such consent, but with notice to Rydehere, Inc., in connection with a merger or a sale of all of the equity or assets of Customer. Subject to the foregoing, this Agreement shall be binding upon all successors and assigns of a party.Attorney’s Fees
In any litigation between the parties, the prevailing party shall be entitled to reasonable attorney fees and all costs of proceedings incurred in enforcing this Agreement.Headings
Section headings are for convenience only and shall not be considered in the interpretation of this Agreement.Independent Contractor
Rydehere, Inc. and Customer are and shall remain independent contractors. Neither party is the representative nor agent of the other and neither party shall have any power to assume any obligations on behalf of the other. Customer hereby represents that the individual clicking to accept this Agreement is authorized by Customer to bind, and does hereby bind, Customer to the terms hereof.
By accessing or using the Services, you confirm your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Rydehere, Inc., may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.IMPORTANT: PLEASE REVIEW THE ARBITRATION AGREEMENT SET FORTH BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH RYDEHERE, INC. ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION. ARBITRATION MEANS THAT YOU WILL BE GIVING UP YOUR RIGHT TO FILE A LAWSUIT AND YOUR RIGHT TO GO TO COURT TO HAVE YOUR CASE DECIDED BY A JUDGE AND A JURY OF YOUR PEERS. INSTEAD YOUR CASE WILL BE DECIDED BY AN ARBITRATOR WHOSE DECISION WILL BE BINDING AND FINAL.
Supplemental terms may apply to certain Services, such as policies for a particular event, program, activity or promotion, and such supplemental terms will be disclosed to you in separate region-specific disclosures (e.g., a particular city webpage on the Rydehere Inc. website) or in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Service(s). Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.
Rydehere, Inc. may amend the Terms from time to time. Amendments will be effective upon Rydehere, Inc.'s posting of such updated Terms at this location or in the amended policies or supplemental terms on the applicable Service(s). Your continued access or use of the Services after such posting confirms your consent to be bound by the Terms, as amended. If Rydehere, Inc. changes these Terms after the date you first agreed to the Terms (or to any subsequent changes to these Terms), you may reject any such change by providing Rydehere, Inc. written notice of such rejection within 30 days of the date such change became effective, as indicated in the "Effective" date above. This written notice must be provided either (a) by mail or hand delivery to our registered agent for service of process, c/o Rydehere, Inc., or (b) by email from the email address associated with your Account to: email@example.com. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to these Terms. By rejecting changes, you are agreeing that you will continue to be bound by the provisions of these Terms as of the date you first agreed to the Terms (or to any subsequent changes to these Terms).
Rydehere, Inc.’s collection and use of personal information in connection with the Services is described in Rydehere, Inc.’s Privacy Statements located in the legal notices.
By agreeing to the Terms, you agree that you are required to resolve any claim that you may have against Rydehere, Inc. on an individual basis in arbitration, as set forth in this Arbitration Agreement. This will preclude you from bringing any class, collective, or representative action against Rydehere, Inc., and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against Rydehere, Inc. by someone else. YOU ARE GIVING UP YOUR RIGHT TO FILE A LAWSUIT AND TO HAVE YOUR CLAIMS DECIDED BY A JUDGE AND JURY IN A COURT OF LAW. INSTEAD YOUR CASE WILL BE DECIDED BY AN ARBITRATOR WHOSE DECISION WILL BE BINDING AND FINAL.
Agreement to Binding Arbitration Between You and Rydehere, Inc.
You and Rydehere, Inc. agree that any dispute, claim or controversy arising out of or relating to (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services at any time, whether before or after the date you agreed to the Terms, will be settled by binding arbitration between you and Rydehere, Inc., and not in a court of law.
You acknowledge and agree that you and Rydehere, Inc. are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and Rydehere, Inc. otherwise agree in writing, any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated, or representative proceeding. However, you and Rydehere, Inc. each retain the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights.Rules and Governing Law.
The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the AAA’s Consumer Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this Arbitration Agreement. The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.
The parties agree that the arbitrator (“Arbitrator”), and not any federal, state, or local court or agency, shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement, including any claim that all or any part of this Arbitration Agreement is void or voidable. The Arbitrator shall also be responsible for determining all threshold arbitrability issues, including issues relating to whether the Terms are unconscionable or illusory and any defense to arbitration, including waiver, delay, laches, or estoppel.
Notwithstanding any choice of law or other provision in the Terms, the parties agree and acknowledge that this Arbitration Agreement evidences a transaction potentially or actually involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), will govern its interpretation and enforcement and proceedings pursuant thereto. It is the intent of the parties that the FAA and AAA Rules shall preempt all state laws to the fullest extent permitted by law. If the FAA and AAA Rules are found to not apply to any issue that arises under this Arbitration Agreement or the enforcement thereof, then that issue shall be resolved under the laws of the State of Pennsylvania.Process.
A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The AAA provides a form Demand for Arbitration - Consumer Arbitration Rules at www.adr.org or by calling the AAA at 1-800-778-7879. The Arbitrator will be either (1) a retired judge or (2) an attorney specifically licensed to practice law in the State of Pennsylvania and will be selected by the parties from the AAA's roster of consumer dispute arbitrators. If the parties are unable to agree upon an Arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the Arbitrator in accordance with the AAA Rules.Location and Procedure.
Unless you and Rydehere, Inc. otherwise agree, the arbitration will be conducted in the county in Pennsylvania where you reside. If you do not reside in Pennsylvania, then the arbitration will be conducted in Philadelphia, Pennsylvania, unless you and Rydehere, Inc., agree to a different location. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and Rydehere, Inc. submit to the Arbitrator, unless you request a hearing or the Arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the Arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.Arbitrator's Decision.
The Arbitrator will render an award within the time frame specified in the AAA Rules. Judgment on the arbitration award may be entered in any court having competent jurisdiction to do so. The Arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant's individual claim. An Arbitrator’s decision shall be final and binding on all parties. An Arbitrator’s decision and judgment thereon shall have no precedential or collateral estoppel effect. If you prevail in arbitration you may be entitled to an award of attorneys' fees and expenses, to the extent provided under applicable law. Rydehere, Inc. may seek all rights Rydehere, Inc. may have under applicable law to recover attorney fees and expenses if Rydehere, Inc. prevails in arbitration, especially if, but not limited to, a situation in which the Arbitrator finds that either the substance of your claim or the relief sought in your demand was frivolous or brought for an improper purpose.Fees.
Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. Changes.
Notwithstanding the provisions in Section I above, regarding consent to be bound by amendments to these Terms, if Rydehere, Inc. changes this Arbitration Agreement after the date you first agreed to the Terms (or to any subsequent changes to the Terms), you may reject any such change by providing Rydehere, Inc. written notice of such rejection within 30 days of the date such change became effective, as indicated in the "Effective" date above. This written notice must be provided either (a) by mail or hand delivery to Rydehere, Inc., at 251 Little Falls Drive, Wilmington, DE 19808, or (b) by email from the email address associated with your Account to: firstname.lastname@example.org. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to this Arbitration Agreement. By rejecting changes, you are agreeing that you will arbitrate any dispute between you and Rydehere, Inc. in accordance with the provisions of this Arbitration Agreement as of the date you first agreed to the Terms, or to any subsequent changes to the Terms.Severability and Survival.
If any portion of this Arbitration Agreement is found to be unenforceable or unlawful for any reason, (1) the unenforceable or unlawful provision shall be severed from these Terms; (2) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of the Arbitration Agreement or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to the Arbitration Agreement; and (3) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration.
The Services comprise mobile applications and related services (each, an "Application"), which enable users to arrange and schedule transportation, logistics and/or delivery services and/or to purchase certain goods, including with third party providers of such services and goods under agreement with Rydehere, Inc. or certain of Rydehere, Inc. 's affiliates ("Third Party Providers"). In certain instances the Services may also include an option to receive transportation, logistics and/or delivery services for an upfront price, subject to acceptance by the respective Third Party Providers. Unless otherwise agreed by Rydehere, Inc. in a separate written agreement with you, the Services are made available solely for your personal, non-commercial use. YOU ACKNOWLEDGE THAT YOUR ABILITY TO OBTAIN TRANSPORTATION, LOGISTICS AND/OR DELIVERY SERVICES THROUGH THE USE OF THE SERVICES DOES NOT ESTABLISH RYDEHERE, INC. AS A PROVIDER OF TRANSPORTATION, LOGISTICS OR DELIVERY SERVICES OR AS A TRANSPORTATION CARRIER.License.
Subject to your compliance with these Terms, Rydehere, Inc. grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by Rydehere, Inc. and Rydehere, Inc. 's licensors.Restrictions
You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Rydehere, Inc.; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.Provision of the Services.
You acknowledge that portions of the Services may be made available under Rydehere, Inc.’s various request options associated with transportation or logistics, including the transportation request brands currently referred to as "Rydehere," "Rydehere Econ," "Rydehere Luxe," "Rydehere SUV" and “Rydehere Package”. You also acknowledge that the Services may be made available under such brands or request options by or in connection with: (i) certain of Rydehere, Inc.’s subsidiaries and affiliates; or (ii) independent Third Party Providers, including Transportation Network Company drivers, Transportation Charter Permit holders or holders of similar transportation permits, authorizations or licenses.Third Party Services and Content.
The Services and all rights therein are and shall remain Rydehere, Inc.’s property or the property of Rydehere, Inc.’s licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner Rydehere, Inc. 's company names, logos, product and service names, trademarks or services marks or those of Rydehere, Inc.'s licensors
In order to use most aspects of the Services, you must register for and maintain an active personal user Services account ("Account"). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account, unless a specific Service permits otherwise. Account registration requires you to submit to Rydehere, Inc. certain personal information, such as your name, address, and mobile phone number, , as well as at least one valid payment method supported by Rydehere, Inc. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access or use the Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Rydehere, Inc. in writing, you may only possess one Account.User Requirements and Conduct.
The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation or logistics services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when accessing or using the Services, and you may only access or use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You may not in your access or use of the Services cause nuisance, annoyance, inconvenience, personal injury or property damage, whether to the Third Party Provider or any other party. In certain instances you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse or fail to provide proof of identity.Text Messaging and Telephone Calls.
You agree that Rydehere, Inc. may contact you by telephone or text message (including by an automatic telephone dialing system) at any of the phone numbers provided by you or on your behalf in connection with a Rydehere, Inc. account, including for marketing purposes. You understand that you are not required to provide this consent as a condition of purchasing any property, goods or services. You also understand that you may opt out of receiving text messages from Rydehere, Inc. at any time, by contacting us at email@example.com. If you do not choose to opt out, Rydehere, Inc. may contact you as outlined in itsPrivacy Statement, located in the legal notices section.Referrals and Promotional Codes.
Rydehere, Inc. may, in its sole discretion, create referral and/or promotional codes ("Promo Codes") that may be redeemed for discounts on future Services and/or a Third Party Provider's services, or other features or benefits related to the Services and/or a Third Party Provider's services, subject to any additional terms that Rydehere, Inc. establishes. You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public forum or otherwise), unless expressly permitted by Rydehere, Inc.; (iii) may be disabled by Rydehere, Inc. at any time for any reason without liability to Rydehere, Inc.; (iv) may only be used pursuant to the specific terms that Rydehere, Inc. establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. Rydehere, Inc. reserves the right to withhold or deduct credits or other features or benefits obtained through the use of the referral system or Promo Codes by you or any other user in the event that Rydehere, Inc. determines or believes that the use of the referral system or use or redemption of the Promo Code was in error, fraudulent, illegal, or otherwise in violation of Rydehere, Inc.’s Terms.User Provided Content.
Rydehere, Inc. may, in Rydehere, Inc.'s sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to Rydehere, Inc. through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions ("User Content"). Any User Content provided by you remains your property. However, by providing User Content to Rydehere, Inc., you grant Rydehere, Inc. a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and Rydehere, Inc.'s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.
You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant Rydehere, Inc. the license to the User Content as set forth above; and (ii) neither the User Content, nor your submission, uploading, publishing or otherwise making available of such User Content, nor Rydehere, Inc.’s use of the User Content as permitted herein will infringe, misappropriate or violate a third party's intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by Rydehere, Inc. in its sole discretion, whether or not such material may be protected by law. Rydehere, Inc. may, but shall not be obligated to, review, monitor, or remove User Content, at Rydehere, Inc.'s sole discretion at any time and for any reason, without notice to you.Network Access and Devices.
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Rydehere, Inc. does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
You understand that use of the Services may result in charges to you for the services or goods you receive ("Charges"). Rydehere, Inc. will receive and/or enable your payment of the applicable Charges for services or goods obtained through your use of the Services. Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees, tolls, and/or surcharges including a booking fee, municipal tolls, airport surcharges or processing fees for split payments.
All Charges and payments will be enabled by Rydehere, Inc. using the preferred payment method designated in your Account, after which you will receive a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Rydehere, Inc. may use a secondary payment method in your Account, if available. Charges paid by you are final and non-refundable, unless otherwise determined by Rydehere, Inc.
As between you and Rydehere, Inc., Rydehere, Inc. reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in Rydehere, Inc.’s sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. Rydehere, Inc. will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. Rydehere, Inc. may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for Services at any time prior to the commencement of such Services, in which case you may be charged a cancellation fee on a Third Party Provider’s behalf. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback. Rydehere, Inc. may use the proceeds of any Charges for any purpose, subject to any payment obligations it has agreed to with any Third Party Providers or other third parties.
In certain cases, with respect to Third Party Providers, Charges you incur will be owed directly to Third Party Providers, and Rydehere, Inc. will collect payment of those charges from you, on the Third Party Provider’s behalf as their limited payment collection agent, and payment of the Charges shall be considered the same as payment made directly by you to the Third Party Provider. In such cases, you retain the right to request lower Charges from a Third Party Provider for services or goods received by you from such Third Party Provider at the time you receive such services or goods, and Charges you incur will be owed to the Third Party Provider. Rydehere, Inc. will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service or good. This payment structure is intended to fully compensate a Third Party Provider, if applicable, for the services or goods obtained in connection with your use of the Services. In all other cases, Charges you incur will be owed and paid directly to Rydehere, Inc. or its affiliates, where Rydehere, Inc. is solely liable for any obligations to Third Party Providers. In such cases, you retain the right to request lower Charges from Rydehere, Inc. for services or goods received by you from a Third Party Provider at the time you receive such services or goods, and Rydehere, Inc. will respond accordingly to any request from you to modify the Charges for a particular service or good. Except with respect to taxicab transportation services requested through the Application, Rydehere, Inc. does not designate any portion of your payment as a tip or gratuity to a Third Party Provider. Any representation by Rydehere, Inc. (on Rydehere, Inc. 's website, in the Application, or in Rydehere, Inc.’s marketing materials) to the effect that tipping is "voluntary," "not required," and/or "included" in the payments you make for services or goods provided is not intended to suggest that Rydehere, Inc. provides any additional amounts, beyond those described above, to a Third Party Provider you may use. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary.Repair or Cleaning Fees.
You shall be responsible for the cost of repair for damage to, or necessary cleaning of, vehicles and property resulting from use of the Services under your Account in excess of normal "wear and tear" damages, including any necessary cleaning ("Repair or Cleaning"). In the event that a Repair or Cleaning request is verified by Rydehere, Inc. in Rydehere, Inc. 's reasonable discretion, Rydehere, Inc. reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning using your payment method designated in your Account. Such amounts will be transferred by Rydehere, Inc. to a Third Party Provider, if applicable, and are non-refundable.
THE SERVICES ARE PROVIDED "AS IS", “WHERE IS” AND "AS AVAILABLE." RYDEHERE, INC. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, RYDEHERE, INC. MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. RYDEHERE, INC. DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.LIMITATION OF LIABILITY.
RYDEHERE, INC. SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF RYDEHERE, INC., EVEN IF RYDEHERE, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OCCURING
RYDEHERE, INC. SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF RYDEHERE, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RYDEHERE, INC. SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND RYDEHERE, INC'S REASONABLE CONTROL. YOU ACKNOWLEDGE THAT THIRD PARTY PROVIDERS PROVIDING TRANSPORTATION SERVICES REQUESTED THROUGH SOME REQUEST PRODUCTS MAY OFFER RIDESHARING OR PEER-TO-PEER TRANSPORTATION SERVICES AND MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED.
THE SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION, GOODS, OR LOGISTICS SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT RYDEHERE, INC. HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS OR LOGISTICS SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.
THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, RYDEHERE, INC.’S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. THIS PROVISION SHALL HAVE NO EFFECT ON RYDEHERE INC.’S CHOICE OF LAW PROVISION SET FORTH BELOW.Indemnity
You agree to indemnify and hold Rydehere, Inc. and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorney fees and all litigation costs, including but not limited to: witness fees, expert witness fees, deposition costs and filing fees and costs for service of process), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) Rydehere, Inc. 's use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.
These Terms are governed by and construed in accordance with the laws of the State of Pennsylvania, without giving effect to any conflict of law principles, except as may be otherwise provided in the Arbitration Agreement above or in supplemental terms applicable to your region. However, the choice of law provision regarding the interpretation of these Terms is not intended to create any other substantive right to non-Pennsylvanians to assert claims under Pennsylvania law whether that be by statute, common law, or otherwise. These provisions, and except as otherwise provided in Section 2 of these Terms, are only intended to specify the use of Pennsylvania law to interpret these Terms and the forum for disputes asserting a breach of these Terms, and these provisions shall not be interpreted as generally extending Pennsylvania law to you if you do not otherwise reside in Pennsylvania. The foregoing choice of law and forum selection provisions do not apply to the arbitration clause in Section 2 or to any arbitrable disputes as defined therein. Instead, as described in Section 2, the Federal Arbitration Act shall apply to any such disputes. In the event a lawsuit is filed involving Rydehere, Inc., such lawsuit shall be filed in the state or federal court located in Philadelphia, Pennsylvania, unless the litigant resides in a different county in Pennsylvania and files in that county of residence.Claims of Copyright Infringement.
Claims of copyright infringement should be sent to Rydehere, Inc. directly at firstname.lastname@example.org
Rydehere, Inc. may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, telephone or text message to any phone number provided in connection with your account, or by written communication sent by first class mail or pre-paid post to any address connected with your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email or telephone). You may give notice to Rydehere, Inc., with such notice deemed given when received by Rydehere, Inc., at any time by first class mail or pre-paid post to our Rydehere, Inc. office.General.
You may not assign these Terms without Rydehere, Inc.’s prior written approval. Rydehere, Inc. may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Rydehere, Inc.'s equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, Rydehere, Inc. or any Third Party Provider as a result of this Agreement or use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Rydehere, Inc.’s failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Rydehere, Inc. in writing. This provision shall not affect the Severability and Survivability section of the Arbitration Agreement of these Terms.